Terms of Service
The conditions that govern reservations, stays, casino entry and use of this website at Ironbark Lodge, Barangaroo.
These terms govern your reservation and stay at Ironbark Lodge, your entry to the casino, and your use of ironbarklodge.com. By confirming a booking or using this website you accept them; please read them alongside our Privacy Policy.
1. Reservations & Payment
Rates are quoted in Australian dollars and include GST. A valid credit card guarantees every reservation; prepaid and package rates are charged at booking. Resort fees and incidental deposits are disclosed at the time of booking — there are no concealed charges.
2. Check-In, Check-Out & Occupancy
Check-in is available from 15:00 and check-out until 12:00; villa guests may arrange flexible times with their butler. Rooms may be occupied only by registered guests, and the lead guest must be 18 years or older with valid photo identification.
3. Cancellation & Amendment
Standard rates may be cancelled without charge until 48 hours before arrival; villa and package rates carry the terms shown at booking (typically 7 days). No-shows are charged the first night. Full details appear in our Refunds Policy.
4. Casino Entry & Conduct
Entry to gaming areas is restricted to guests aged 18 and over, subject to NSW identification and responsible-gaming requirements. We reserve the right to refuse entry or play where the law or our licence conditions require it. Smart attire applies in the private salons after 18:00.
5. Guest Conduct & Property
Guests are responsible for their conduct and that of their visitors. The Lodge is a non-smoking property; designated areas are signposted. Damage, disturbance or unlawful conduct may result in removal and charges to the folio.
6. Website Use
Content on this site is provided for personal, non-commercial use. Automated scraping, misuse of enquiry forms or attempts to compromise the site are prohibited. Links to third-party services (such as maps or booking platforms) are provided for convenience and governed by their own terms.
7. Liability
Our liability for services is limited to the extent permitted by law; nothing in these terms excludes rights you hold under the Australian Consumer Law. Personal property remains the guest's responsibility; safe-deposit facilities are provided in every room and at reception.
8. Changes to These Terms
We may update these terms; the version published on this page at the time of your booking governs your stay. Material changes will be flagged on this page before they take effect.
Your Statutory Rights
These terms operate alongside — never instead of — your rights under the Australian Consumer Law and applicable NSW legislation.
Questions About These Terms
Reservations & Guest Services, Ironbark Lodge, 1 Barangaroo Avenue, Barangaroo NSW 2000 · [email protected] · +61 2 8871 7188.
Common Questions
48 hours before arrival for standard rates; villa and package rates carry the terms shown at booking — typically seven days. See our Refunds Policy for detail.
Early check-in is offered when the room is ready — villa guests may arrange guaranteed early arrival through their butler.
The lead guest must be 18+; the casino floor and salons are strictly 18+ under NSW law. Families are welcome in all other areas, with children's programs available.
Questions We Can Answer Directly
Our guest services team responds to every enquiry within two hours, day and night — write to [email protected] or use the contact form.